Really.......really hate nasty people......................!!!!!!!!!!!!!!!!Nak jadi orang baik pun susahlah hari ini, kerana nasty people will always make you so upset, and question myself why we have to be good to nasty people ?????
Today I received a phone call from other hospital, asking for XXXX whether we have XXXX in our hospital. Well, I am not only got a look, but also got A brain, so looked throught the computer system. Aha! XXXX was in such such ward. To be helpful....I passed the information to the nurse.
About 5 minutes later, "ring, ring...." again, so I picked up the phone. Wow, orang perumpuan itu looked for XXXX for nearly two days and nobody can tell her where her mum was, perumpuan itu sound very impatient and keep rise her voice. As a baik hati jururawat, I asked her to calm down and will give her the other ward number. Oh my, my.....she shouted at me and said why I passed information to the nurse in other hospital and not her, she knew where was her mum now, and demanded me to tell her my name. For surelah, saya tak nak bagi because there was no reason to give my name when people are so nasty. Therefore, she kept shouting aggresively and nastily, you know what ....I really could not bear the noise, so I have to put the phone away from my ear. She kept on and on, at the end I really lose control and my mind, plus no more brain, I put down her phone. Oh my god, I might lose my job as well, because as a jururawat, especial senior one, this was very unprofessional act. Started takutlah...
She phoned back again, nobody wanted to give her my name.... Though thing will cold down when she see her mum. No way, instead went to see her mum, she came to my work place. Alamak !!! She really made a big issue, perumpuam orang hitan itu really nasty, demanded me to see her and wanted to issue a formal complaint about me "because I put the phone down ". My colleauges asked me to stay away and some suggested to call the security. At the end one of my male senior colleague sort her out. The result was there will be no formal complaint about the hospital or me from her side. BUT..............there will be an internal investigation about "I put the phone down and not deal with the situation professionally". Therefore I wrote the incident statement tonight and email to me boss. Pray to the Lord, hope............................
Think back am I did something wrong ??????????? Just be a good person, try to help other to sort their problem, you see..........end up got complaint.........Jadi orang baik tak easylah. I am also a human being, why nurse got no right, why when nurse get abuse verbally or physically, the system would not stand up for us, we are so kasiahlah. Or some become more nasty than other.
I still prefer to nurse my patient by following my heart.............................(good heart and not a nasty heart, OK!!)
3 comments:
Wau! big issue lah. Western people always talk about human rights and professionalism, deal with them carefully loh next time! I guess u will be Ok in seeing your contributions to the hospital all these years. So jangan takut! The truth is in your heart as well as in GOD's heart lih!
I do not think I care now, worse come worse.....Orang hitam sometime are quite aggressive and difficult to deal with. May be I should nasty back, of course not in my work place....do you think I can do it ?
well u don't have to be one of them, "nasty people". Deal with something like that like a "lady" in future. We are "Si Men" people lah!
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